Privacy Policy — How kg992 Protects Your Data

For the purposes of this Privacy Policy, the data controller responsible for the personal data of kg992 Members and Platform visitors is kg992, the operator of kg992.io ("kg992", "we", "us", "our"). As data controller, kg992 determines the purposes and means of processing your personal information and is accountable for ensuring that such processing is lawful, fair, and transparent.

All data-related enquiries, access requests, and complaints should be directed to our support team at [email protected]. We aim to respond to all privacy-related correspondence within 30 calendar days of receipt.

kg992 collects the following categories of personal data, depending on the nature of your interaction with the Platform:

2.1 Identity and Registration Data

When you register a kg992 Account we collect your full legal name, date of birth, gender, residential address in Bangladesh, nationality, and a government-issued identification number (National Identity Card number or passport number). This information is required to verify your identity and to comply with our Know Your Customer (KYC) obligations.

2.2 Contact Data

We collect your email address and, where provided, your mobile phone number. These are used to communicate account notices, promotional offers (where consented to), and security alerts.

2.3 Financial Data

We collect information relating to your payment transactions, including the mobile financial service account identifiers associated with bKash, Nagad, Rocket, and Upay transactions, as well as bank account details where bank transfer is used. Full card numbers are never stored by kg992 — card processing is handled by certified payment processors.

2.4 Identity Verification Documents

As part of KYC verification we may collect copies of your National Identity Card (NID), passport, or driving licence, together with a recent utility bill or bank statement as proof of address. These documents are stored securely and accessed only by authorised compliance personnel.

2.5 Transactional and Gaming Data

We record all bets placed, casino game sessions, sports markets accessed, deposit and withdrawal transactions, bonus claims, and wagering activity on your Account. This data is necessary for account management, dispute resolution, and responsible gaming monitoring.

2.6 Technical and Usage Data

We automatically collect certain technical data when you access kg992.io, including your IP address, browser type and version, device type and operating system, referring URL, pages visited, session duration, and click-stream data. This data is collected via server logs and cookies (see Section 7).

2.7 Communications Data

If you contact kg992 via live chat, email, or any other support channel, we retain records of those communications, including chat transcripts and email correspondence, for quality assurance, training, and dispute-resolution purposes.

kg992 collects personal data through the following means:

• Direct submission: Information you provide when you register an Account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automated technologies: Technical and usage data collected automatically via cookies, web beacons, and server-side logging when you browse or interact with kg992.io.
• Third-party sources: Identity verification and fraud-prevention data obtained from KYC service providers, credit reference agencies, and payment processors where necessary to verify your identity or investigate suspected fraud.
• Payment partners: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and bank partners following a deposit or withdrawal instruction from your Account.

kg992 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

kg992 uses the personal data it collects for the following purposes:

5.1 Account Operation

To create, maintain, and secure your kg992 Account; to process login requests; to enable deposits, withdrawals, and bet placement; and to provide access to all products available on kg992.io including cricket betting, live casino, slots, sports betting, and fishing games.

5.2 Identity Verification and Compliance

To verify that you are aged 21 or above; to comply with anti-money laundering (AML) obligations; to conduct enhanced due diligence where required; and to satisfy any legal reporting obligations that apply to kg992's operations.

5.3 Customer Support

To respond to your enquiries via live chat and email; to investigate and resolve betting disputes; to process bonus or withdrawal complaints; and to maintain records of support interactions for quality-assurance purposes.

5.4 Security and Fraud Prevention

To detect and prevent unauthorised account access, duplicate account creation, bonus abuse, money laundering, and any other form of fraudulent activity. kg992 uses automated and manual review processes to identify unusual patterns of behaviour across accounts and transactions.

5.5 Responsible Gaming

To monitor gaming activity for signs of problem gambling; to enforce deposit limits, session limits, and self-exclusion periods requested by Members; and to contact Members where kg992's responsible gaming systems flag a potential concern.

5.6 Marketing Communications

Where you have given explicit consent, kg992 may use your email address to send promotional offers, seasonal campaigns (such as BPL or Eid promotions), and product updates. You may withdraw consent at any time by updating your communication preferences in your Account settings or by contacting [email protected].

5.7 Platform Improvement and Analytics

To analyse usage patterns, identify technical issues, improve the user experience on kg992.io, and inform decisions about new product features. Analytics data is used in aggregated, anonymised form where possible.

kg992 does not sell or rent your personal data to third parties. We share data only in the following limited circumstances:

6.1 Payment Processors

Transaction data is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard processing partners solely to the extent necessary to execute your deposit or withdrawal instructions.

6.2 KYC and Identity Verification Providers

Identity document data and related personal information may be shared with third-party KYC service providers engaged by kg992 to verify the identity and age of Members. These providers are bound by strict confidentiality and data-security obligations.

6.3 Game Studio Providers

Minimal technical session data (such as an anonymised session token) is shared with game studio providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe solely to enable game session functionality. No financial or identity data is shared with game studios.

6.4 Fraud Prevention and Security Services

Technical data including IP addresses and device identifiers may be shared with specialist fraud-prevention and cybersecurity providers to protect the integrity of the kg992 Platform and its Members.

6.5 Legal and Regulatory Disclosure

kg992 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other official bodies where required to do so by applicable law, legal process, or in order to protect the rights, property, or safety of kg992, its Members, or the general public.

6.6 Business Transfers

In the event that kg992 undergoes a merger, acquisition, restructuring, or sale of all or part of its business, personal data held by kg992 may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections remaining in place.

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit kg992.io. They allow the Platform to recognise your browser, remember your preferences, and collect usage information to improve your experience.

7.2 Types of Cookies Used by kg992

7.3 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling strictly necessary cookies will impair the functionality of kg992.io and may prevent you from logging in or placing bets. For guidance on managing cookies in your specific browser, please refer to the browser's official help documentation.

kg992 retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and reporting obligations. The following general retention periods apply:

• Active Account data: Retained for the lifetime of the Member's Account and for a minimum of 5 years following Account closure, in accordance with AML record-keeping requirements.
• KYC documentation: Retained for a minimum of 5 years from the date of Account closure or from the date the document was last used for verification purposes.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Support communications: Retained for 3 years from the date of the interaction unless a dispute remains open.
• Marketing consent records: Retained until consent is withdrawn, plus 1 year thereafter as proof of lawful processing.
• Analytics data: Retained in anonymised aggregated form indefinitely; identifiable session data is deleted after 12 months.

When data is no longer required, kg992 will securely delete or anonymise it in accordance with our internal data-destruction procedures.

kg992 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and kg992.io.
• Encryption of sensitive data fields (including identity document images and payment identifiers) at rest using AES-256 or equivalent standards.
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data.
• Regular security audits, penetration testing, and vulnerability assessments of the kg992 Platform infrastructure.
• Firewalls, intrusion-detection systems, and real-time monitoring of access logs for anomalous activity.
• Multi-factor authentication requirements for internal administrative systems that process Member data.
• Staff training on data protection responsibilities and secure data-handling procedures.

While kg992 takes all reasonable precautions to secure your data, no internet transmission or electronic storage method is completely infallible. You also play an important role in keeping your Account secure — never share your password, and contact [email protected] immediately if you suspect that your Account has been compromised.

As a kg992 Member or Platform visitor, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days of receipt.

• Right of Access: You may request a copy of the personal data kg992 holds about you, together with information about how it is processed.
• Right to Rectification: If any personal data held by kg992 is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to kg992's legal retention obligations (see Section 8).
• Right to Restrict Processing: In certain circumstances you may request that kg992 limits the way it uses your data while a dispute or complaint is being investigated.
• Right to Data Portability: Where technically feasible, you may request that we provide your Account data in a structured, machine-readable format.
• Right to Object: You may object to processing of your personal data carried out on the basis of legitimate interests, including profiling for marketing purposes. Objections to marketing will be actioned immediately upon receipt.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Please note that certain rights may be limited or unavailable where kg992 is required to retain data under a legal obligation or where fulfilling the request would prejudice an ongoing fraud or AML investigation.

The kg992 Platform is strictly intended for adults aged 21 years and above. kg992 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 — whether through registration or any other means — we will immediately suspend the associated Account, delete the data in question, and take reasonable steps to prevent further access.

If you believe that a minor has registered a kg992 Account or has otherwise provided their personal data to us, please notify us immediately at [email protected] so that we can take prompt corrective action.

kg992.io may contain references to third-party game studio providers (such as Pragmatic Play, Evolution Gaming, and Spribe) and payment partners (such as bKash and Nagad) within the context of Platform functionality. kg992 is not responsible for the privacy practices or data-handling policies of any third-party service provider. We encourage you to review the privacy policies of any third party whose services you engage with directly.

kg992 may revise this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable legal standards. When material changes are made, we will notify registered Members by email to their registered address and/or by a prominent notice on kg992.io at least 7 days before the changes take effect.

The effective date at the top of this Policy indicates when it was last revised. Continued use of the kg992 Platform following any update constitutes acceptance of the revised Policy. We recommend that you review this page periodically to stay informed about how kg992 protects your personal information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kg992 handles your personal data, please get in touch through the following channels:

• Email: [email protected] — use subject line "Privacy Enquiry" or "Data Rights Request" for fastest routing.
• Live Chat: Available 24/7 directly from kg992.io.
• Response Time: All privacy-related requests will be acknowledged within 5 business days and fully resolved within 30 calendar days.
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).

kg992 is committed to resolving all privacy concerns fairly and promptly. If you are not satisfied with our response, you may escalate the matter through any applicable dispute-resolution mechanism available in your jurisdiction.